Legal
Refund Policy
Last updated: November 2026
Membership fees
Partner membership fees are generally non-refundable once the membership is activated, as the profile-listing benefit begins immediately. If a technical error caused a duplicate charge, contact us within 7 days for a review.
Service purchases
Service credits purchased by clients are refundable only if a booking could not be fulfilled due to partner unavailability and no alternative was arranged, subject to review. Completed services are non-refundable.
How to request
Email [email protected] with your registered mobile number, transaction reference and reason. Approved refunds are processed to the original payment method within 5–7 business days.
Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue quickly.